Returns & Exchanges
At Jonny Sprockets Bike Shop, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on all unused parts, apparel, and accessories. If your new equipment doesn't meet your performance needs, we are here to help with a seamless exchange or refund process.
Verify Eligibility
Ensure your items are in their original packaging, unused, and accompanied by the original sales receipt within 30 days of purchase.
Initiate Your Request
Contact our service team via email or visit our storefront to obtain a Return Authorization Number and a prepaid shipping label if applicable.
Pack and Ship
Securely package your bike components or gear to prevent damage during transit and drop it off at any authorized shipping carrier location.
Inspection and Refund
Once our technicians inspect the returned items for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing